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Support

Answers to the things people ask most. If yours isn’t here, email us.

Getting started

How do I set up my home?

Open the app and pick your kind of home: studio, 1 bedroom, 2 bedrooms, 3 or more, or a house. Add any extras, such as a balcony, garden, laundry room or pet. Fresh in Ten sets up every room and task for you. It takes about 30 seconds and needs no account.

What do the bars mean?

Each task has a bar that fills from the day it was last done until it’s due again. Green is fresh, amber is getting dusty and soft red could use a few minutes. Tick the task and its bar empties.

What does “I have 10 minutes” do?

It picks the most useful tasks that fit your time and shows them one at a time. Tap Done when one is finished, or Not now to pass it. Stop whenever you like. 5 and 20 minutes are there too.

Can I see the tour again?

Yes. In Settings, Help, tap Show the tour again and Bub shows you round from Today.

Rooms and tasks

Can I add my own rooms and tasks?

Yes. On Rooms, tap Edit to add, rename, reorder or remove rooms. Inside a room, tap Add task or pick one of the ideas.

How do I change how often a task repeats?

Open the room and tap the task, then Edit task. Choose how often, how long it takes, or set days under More options, like bins every Tuesday.

I did a task earlier without ticking it

Tap the task and choose Done earlier, then pick the day. The bar moves to match.

Streaks and breaks

What happens to my streak on a day off?

With Rest days on (Settings, Streak and breaks), a day without a task is a rest day and your streak stays.

I’m going away for a while

Vacation mode (part of Pro) pauses every bar and your streak until you’re back. Turn it on in Settings, Streak and breaks, and tap “I’m back” on Today when you return.

Reminders and the widget

The daily reminder doesn’t arrive

First check that Daily nudge is on in the app’s Settings. Then make sure your phone lets the app run:

  1. Open your phone’s Settings, then Apps, then Fresh in Ten.
  2. Tap Notifications and check they are allowed.
  3. Go back and tap Battery. On some phones it is called App battery usage.
  4. Choose Unrestricted. It may be called Don’t optimise or No restrictions.

The names change from phone to phone. Some Xiaomi, Oppo, vivo, Huawei and Samsung phones also have a switch called Autostart or Allow background activity. Turn it on for Fresh in Ten. If the app’s Settings shows a battery tip, following it does the same job.

How do I add the widget?

Touch and hold an empty spot on your home screen, tap Widgets, find Fresh in Ten and drag it onto the screen. The 4 × 1 and 2 × 2 sizes are free. The bigger sizes are part of Pro.

Backups and a new phone

How do I back up, export or import my home?

In Settings, Your data, tap Back up to a file and keep the file somewhere safe. To bring it back, tap Restore from a file and pick it. The file holds your rooms, tasks and history. It never leaves your phone unless you move it.

How do I move to a new phone?

Back up to a file on the old phone, move the file across, then tap Restore from a file on the new one. Android’s own backup also keeps your home if it is turned on. Pro comes with your Google account, not the file: see the next section.

Pro, payments and refunds

What does Pro add?

Vacation mode, Relaxed and Proactive pace, the bigger widgets, Done in every room and the full history of each task. Everything else is free, with no ads.

How do I restore a Pro purchase?

Pro belongs to the Google account you bought it with. Sign in to Google Play with that account, open Fresh in Ten, go to Settings and tap Restore purchases on the Pro card.

How do I cancel Pro?

Google Play looks after the subscription. In Settings, tap your Pro card, then Manage subscription. Or open the Play Store, then Payments and subscriptions.

Can I get a refund?

Google Play takes every payment, so refunds go through Google. Google’s refund page shows how to ask. If something went wrong with Pro, email us as well and we will help where we can.

iPhone

Is there an iPhone version?

Not yet. Fresh in Ten is Android only for now. Join the iPhone waitlist and you will get one email when it is ready.

Contact us

Email freshintenapp@gmail.com. We aim to reply within 3 working days. In the app, Settings, Help, Send feedback opens the same email with your app version filled in, which helps us fix things faster.